SHIPPING & RETURNS

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SHIPPING POLICY

Last updated May 14, 2020

SHIPMENT PROCESSING TIME 

 

All orders are typically processed within one (1) business day. Shipments do not occur on weekends or official holidays. Due to COVID-19, processing times may expect delays. We will do the best we can to get your order out as soon as possible. 

SHIPPING RATES AND DELIVERY ESTIMATES 

All shipments will be sent via USPS flat rate. Price will fluctuate based on the quantity of your order and the shipping box being used to send your ingredients. Shipping to P.O. Boxes will not be allowed. 

SHIPMENT TRACKING AND ORDER CONFIRMATION 

After purchase, you will receive an order confirmation to your email, in addition to your account on our website. Once your package is sent, you will receive an email with a tracking number through the USPS. 

CUSTOMS, DUTIES, AND TAXES

Nintai Tea is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. All orders will include a California sales tax of 7.25%. 

DAMAGES 

Nintai Tea is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods

QUESTIONS

 

If you have any questions concerning our shipping policy, please contact us at:

3109538155 

nintaitea@gmail.com 

REFUND POLICY

 

Last updated May 14, 2020

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may email us with concerns you may believe needs attention. Please see below for more information on our refund policy.

 

CLAIMS

 

All claims must be postmarked within seven (7) days of the receiving date. 

 

REFUNDS

Unfortunately, there are no refunds after placing your order. If there is a flaw, (wrong order sent, etc.) please contact us immediately. We will handle these on a case-by-case basis. 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

3109538155 

nintaitea@gmail.com